RETURN POLICY


RETURN POLICY
Please know that my studio does not share the same return policy as other retailers you may be familiar shopping with. All Sales are Final at as all items are handmade to order and created just for you in the style, color, size and length you choose. Damaged, Mis-Shipped or Defective items may be replaced by my studio or refunded by USPS, depending on the circumstances.

CANCELLATION POLICY
You may choose to cancel your entire purchase within 24 hours from date of purchase to receive a full refund. After 24 hours your order is in production and cancellations are no longer available. You will receive a Store Credit minus a 40% re-stocking fee on all cancellation requests after the 24 hour window has expired.

EXCHANGE POLICY
You have 5 days from the date you received your unworn, unwashed, undamaged and unaltered dress. This includes no Rips, Holes, Tears, Stains, Pet Hair, Deodorant Marks, Heavy Perfume or Body Odors. Exchanges require 6-8 weeks to produce.   If you need to have your item made on a Rush Order basis:  Contact Claire directly before sending back your item to make sure I can meet your deadline.  All Rush Order items will require a minimum of 14 days to produce on a Rush Order basis.